So, some of you may recall that I dropped my laptop in the hospital. I didn't have a Vista disk to reinstall the OS, because HP is too cheap to include a DVD with a several-hundred-dollar purchase. I'd have to pay them $20 additional bucks to get a restore disk. Plus, I'd have had to order a replacement hard drive and wait for it to arrive. So I dropped off my laptop at the local computer place that built my first computer, back in 1994. I liked the owner, and they'd done well by me.

Except now it's got a new name and a new owner and a different customer service philosophy. If I could summarize, I'd say that (a) they took longer than the clerk told me: they had a replacement HD on the shelf, but it still took them more than a week; (b) they charged a lot more money than I thought was fair, especially because (c) they did a lousy job anyway, as I had to go online myself and download the necessary drivers to make the system work.

So attention google: please index the terms "Southern Tier PC" and "Sucks" to help future consumers.

Posted by: Boviate at 12:27 AM | Comments (2) | Add Comment
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