When I dropped off my laptop at a local computer shop yesterday, the clerk said that it might be done as soon as this afternoon, seeing as how they had the correct replacement hard drive right on the shelf.

So I called them this afternoon, and the clerk I talked to said that they had a normal five-to-ten day turnaround time, that my computer was still waiting to be see, and that they'd certainly call me as soon as it was ready.

I took it to this local place out of some loyalty to them: they built my first computer. But this is not a complicated repair job, and I see no reason to wait a week. If I get a chance tomorrow I'll stop by Best Buy and see how long their repair desk says it'd take them. If it's faster, I'll take it back from the local place and give it to the big evil megacorporation. Customer service is how the little guys can beat the monoliths, but I'm not feeling well served thus far.

Posted by: Boviate at 06:34 PM | No Comments | Add Comment
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